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| This image was created with the Canon 100-400mm IS L zoom lens handheld at 180mm with the EOS-1D MIV. ISO 800. Evaluative Metering +1 1\/3 stops: 1\/15 sec. at f\/11. Denise Ippolito and I are hard at work on “The Guide to Pleasing Blurs.”<\/td>\n<\/tr>\n<\/table>\n Midday on Tuesday we lost our internet services. We called Verizon DSL for service. We are somewhat in the boonies and only Verizon provides DSL service in Indian Lake Estates but to call it “High Speed Internet” even on a good day is ludicrous \ud83d\ude42 In addition to finding the telephone menu nearly impossible to navigate, I was connected to the wrong department several times by humans. When I finally did get to the right place we spend 2 1\/2 hours on the phone that afternoon following their trouble-shooting suggestions. We were told that they could not escalate the case because the lines tested perfectly from their end. In the meantime we could receive e-mails but not send them and could not connect to any web site. After another 2 hours on the phone that evening repeating the same tests that we did that afternoon, we were told that the case was being escalated to Level 2, the Network Level, and that they would be calling us within 24-48 hours. They never did call us. In the meantime, I called to order an additional DSL line and some additional phone services in part to reduce bandwidth problems and in part tin hopes of having the current problems fixed. They agreed to send us one new modem free of charge but could not schedule a tehnician visit until Friday, June 17. The technician was to bring a second modem. On Wednesday afternoon I called back, spent another two hours on the phone doing the same tests, and again was told that the case could not be escalated further because the lines tested perfectly from their end. This time they determined that our modem was faulty. We knew that that was not the case. Why? On Day 1 Robert O’Toole had driven to Winter Haven (a nearly 2 hour round trip) to purchase a new modem from Staples. He got back, we installed the modem, and spent another 1 1\/2 hours on the phone following Verizon’s directions. The same problem persisted: no internet. No outgoing e-mail.<\/p>\n Later on Wednesday, i think–I am getting confused with the dates and times–I called back to order a third DSL lines (to handle my laptop wireless and further reduce bandwith problems). This gentleman gave me a number so that I could reach Level 3. I called, they told me that I should not be calling that number, and then shocked me by telling me that the ticket had been closed by the Network Level . I got back on the phone, was subjected to another two hours of the same tests, and was finally told that the case was being escalated to the Supervisory Level. That resulted in more of the same: hours of needless testing by phone with us begging that a technician be sent to the BAA home-office. The result: still no internet service. Ann, the supervisor whom we were speaking with, promised to call on Thursday to help us install the modem that was being sent. She had stated that her two hours of testing showed that the modem was the problem. (Do note that the modem would not have been sent had I not order additional services from Verizon.) She did call and called back at 3:20 pm on Thursday. She was confident that we would soon have internet services. I spent an hour on the phone with her installing the modem and trying to “register it with Verizon.” Nothing. Then I gave the phone to Jim who spent two more hours doing “testing.” On Thursday evening after consulting many times with “the central office” Ann stated that she needed to consult more with the central office and promised to call Jim back Thursday evening. She never did. <\/p>\n Currently we can receive e-mails but not send them. Folks who have ordered Site Guides, MII, MIV, and 7D Guides, and Digital Basics have been e-mailing to ask where their PDFs were. Not only have we not been able to send them but we cannot even reply to their e-mails. We have no internet services. We are unable to access the BAA On-Line Store or to process our mail orders. We do appreciate your patience. My best advice at present for those wishing to have product shipped is to call Jim today (Friday) before 1pm. <\/p>\n I posted this while on line at the Orlando Airport Courtyard Marriott on my way to Barrow, AK for 8 days of tundra photography. I do hope that Verizon is able to get us back on line soon…. <\/p>\n","protected":false},"excerpt":{"rendered":" ngg_shortcode_1_placeholder This image was created with the Canon 100-400mm IS L zoom lens handheld at 180mm with the EOS-1D MIV. ISO 800. Evaluative Metering +1 1\/3 stops: 1\/15 sec. at f\/11. Denise Ippolito and I are hard at work on “The Guide to Pleasing Blurs.” <\/p>\n Midday on Tuesday we lost our internet services. 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